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Frequently Asked Questions


Medicare Rebates

If you have a Mental Health Care Plan from your GP, make sure you bring a GP referral letter made out to “Ben Callegari”, so that you can receive the Medicare rebate. Try to arrive early for your appointment. This ensures you will get the most out of your time.


How do I make an appointment?
Couldn’t be easier. Simply call 9485 9977 and one of our friendly staff will organise an appointment time for you. Wait-times vary depending on demand. Reception will generally inform you of the wait time when you call. If you would like to receive the Medicare rebate you will need a referral from your GP or Psychiatrist.

How long will therapy take?
There is no simple answer. Therapy time is dependant on what issues are assessed to require treatment. However, as a guide, therapies such as CBT and ACT are designed to be short-term therapies suitable when there is a specific problem that requires therapy. In such cases, therapy will usually last between 6 to 18 sessions. More complex problems will most likely require more sessions.​

Do I need to have a Mental Health Disorder to see a Clinical psychologist?
No you don't. One of the roles of a Clinical Psychologists' is to prevent Mental Health Disorders from developing. In this sense, early detection and prevention is often the best way of warding off more serious mental health issues.​

Can I see a Clinical Psychologist without a referral from my GP?
Yes you can, however if you want to access assistance from Medicare a valid referral is required from your GP or Psychiatrist, to the treating Psychologist. If you don't have a referral you will be charged the full fee without any Medicare rebate.

What happens to the information I provide my Psychologist?
All information discussed with your Psychologist is confidential. There are some limited circumstances when your Psychologist is required to break confidentiality however. The first, is in a crisis situation where there is a concern a client may hurt themselves or someone else. The second, is if there is a legal proceedings and the Psychologist's notes are subpoenaed by a court. At Northside Clinic all client notes are electronically stored and backed up. These notes are only accessible to treating professionals at the clinic. All notes are password protected to ensure confidentiality.

What’s the difference between a Clinical Psychologist and other types of Psychologists?
Clinical Psychologists are required to complete both an undergraduate and post-graduate degree followed by one to two years of post-graduate supervision with a Senior Clinical Psychologist. There are other types of Psychologists who also complete post-graduate training such as Counselling, Forensic, Organisational and Neuropsychologists. These respective fields all specialise in working with different aspects of Psychology practice. Some psychologists have not completed post-graduate studies, however have undertaken additional workplace and professional development experience in order to become registered with the Psychology Board of Australia.​

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